Frequently asked questions
Here are the answers to the most common questions. If you can't find what you're looking for, you are always welcome to contact us.
When will I get my order?
Every poster is printed when you order it. Printing normally takes about 2 business days and delivery then 4-5 business days.
The estimated delivery time is an estimate, not a guarantee. Your order may arrive later for reasons such as carrier delays or a failed delivery attempt. If the estimated delivery time has passed, please allow a few more days. Then contact us at support@posterstar.com and we will check your order and tell you how to proceed.
Which countries do you ship to?
We ship to all countries in the European Union, including Sweden.
How much is shipping?
Shipping is €4.90 within the EU, and free on orders of €49 or more. To Denmark it is DKK 49, free from DKK 399. Within Sweden it is 55 kr, free from 499 kr.
I haven't received my order. Is it lost?
First check the tracking and double-check that the shipping address was correct. If the package still hasn't arrived a few days after the estimated delivery date, contact us at support@posterstar.com and we will look into it with the carrier. If it has been lost, we will send you a new poster or a refund.
My order arrived damaged. What now?
That's not the experience we want you to have, but accidents can happen in transit. Contact us at support@posterstar.com as soon as you can and we will send you a new poster. Please include:
- a clear photo of the damaged poster and of the packaging
- your order number
Why does my map poster say OpenStreetMap?
Our maps are made from OpenStreetMap, open map data built by volunteers all over the world. The terms for using the data require the source to be credited, so every map poster has a small line in the bottom right corner of the map: © OpenMapTiles © OpenStreetMap. You can also see it in the preview before you order.
I've changed my mind. Can I return my poster?
Every poster is printed to your own choices, so we can't take back a poster because you have changed your mind. A defect or transport damage is always ours to put right: contact us at support@posterstar.com.
Everything about your purchase is in our terms and conditions.